Frequently Asked Questions (FAQs)

1. What payment methods do you accept?

We accept payments via:

  • PayPal: You can pay using your PayPal account or as a guest without an account.
  • Credit/Debit Card through PayPal: You can use your Visa, Mastercard, or American Express card securely via the PayPal platform.

2. Can I pay with a credit or debit card if I don’t have a PayPal account?

Yes! When selecting PayPal at checkout, choose the “Pay with Debit or Credit Card” option. You don’t need to create a PayPal account for this.

3. Is my payment information secure?

Absolutely! All payments are processed through PayPal, which encrypts your financial details and provides advanced fraud protection. Your sensitive information is never shared with us directly.

4. Do you charge additional fees for PayPal or card payments?

No, there are no additional fees for using PayPal or credit/debit card payments.

5. How can I track my order?

Once your order is processed, you will receive a confirmation email with tracking information. You can use the provided tracking link to monitor the progress of your delivery.

6. How long does delivery take?

Orders are processed within 1-2 business days and typically delivered within 5-7 business days. Please note that delivery times may vary due to external factors like weather or transportation delays.

7. Do you offer free shipping?

Yes, we offer free shipping on all orders within the United Kingdom.

8. What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receiving the product, provided it is unused, undamaged, and in its original packaging.

9. Who covers the return shipping costs?

Customers are responsible for return shipping costs unless the item is defective or not as described. For defective or incorrect items, we will cover the return shipping cost.

10. How long does it take to process a refund?

Refunds are processed within 7 working days after we receive and inspect the returned item. The refund will be credited to your original payment method.

11. How do I contact customer service?

You can reach out to our customer service team through the following channels:

12. Do you ship internationally?

Currently, we ship only within the United Kingdom. Expansion to other regions is under consideration.

13. What should I do if my order arrives damaged?

If your item arrives damaged, please contact us within 48 hours of receiving your order. Include photos of the damaged item, and we will assist you with a replacement or refund.

14. Can I cancel my order?

You can cancel your order before it is shipped. If the order has already been dispatched, you will need to follow our return process once you receive the product.

15. How do I customize my furniture order?

For bespoke furniture requests, please contact our team directly via email or phone. We’ll guide you through the customization process and provide a quote.