Return and Refund Policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through the Tayarla Furniture website.

Contact Information

For questions about returns and refunds, please contact our customer service via:

Return Window

Customers in the United Kingdom and other eligible selling countries have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.

Return Instructions

  1. Return Notification: To initiate a return, contact our customer service at contact@tayarlafurniture.uk with your order number and a detailed reason for the return.
  2. Return Authorization: After reviewing your request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.

Packaging and Shipping

  1. Safely pack the item in the original packaging with all labels and tags still attached.
  2. Include the return authorization form and any necessary supporting documents or images.
  3. Download and print the return label provided via email.

Return Costs

Customers are responsible for return shipping costs unless the item is defective or not as described. In such cases, Tayarla Furniture will cover the return shipping costs.

Specific Return and Refund Conditions

  • Returns Due to Change of Mind:
    Items returned due to a change of mind must be unused, undamaged, and in the original packaging.
  • Defective Goods:
    If you receive a defective product, contact our customer service immediately. We will cover the return shipping costs and offer a replacement or a refund.
  • Damaged Goods:
    For damaged items, send us photos of the damage within 48 hours of receipt. After assessment, we will provide instructions for returning the product.
  • Incorrect Product Received:
    Contact us to arrange for the return and ensure you receive the correct product.
  • Product Never Arrived:
    If your product never arrived, contact us so we can investigate. If unresolved, we will offer a full refund or replacement.
  • Order Cancellation:
    You may cancel your order before it is shipped. If already shipped, follow the return process.

Timelines

  • Return Window: Returns must be initiated within 30 days of receiving the product.
  • Return Processing: After receiving and inspecting the item, refunds will be processed within 7 working days.
  • Refund Period: Refunds will be processed to the original payment method within 14 days after approval.

Exceptions to the Return Policy

The following items cannot be returned:

  • Custom or personalized items
  • Hygiene products unless unopened and unused

Return Address

Send all returns to:
Tayarla Furniture
Unit 22, Harpur Hill Business Park,
Buxton, SK17 9JL, United Kingdom

Shipping Method and Costs

  • Shipping Method: DHL + Track & Trace
  • Estimated Return Costs: £15 – £25

Legal Rights

This policy does not affect your statutory rights under applicable laws.

Questions?

Visit our FAQ page or contact our customer service.